Terms and Conditions with Customer Information
. Offers and service descriptions
3. Ordering process and conclusion of contrac
t4. Prices and shipping cost
s5. Delivery, availability of good
s6. Payment arrangement
s7. Retention of title
8. Warranty and Warranty
y10. Storage of the contract text
11. Place of jurisdiction, applicable law, contract language
1. For the business relationship between the company: Atelier Dresemann, Uwe & Birgit Dresemann, Hanseller Straße 41, 48268 Greven, NRW (hereinafter "Seller") and the customer (hereinafter "Customer") the following General Terms and Conditions apply exclusively in version valid at the time of the order.
1.2. You can contact our customer service for questions, complaints and complaints on weekdays from 15:00 UHR to 17:00 UHR at info.atelierdresemann.de
1.3. Consumers within the meaning of these General Terms and Conditions are any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to his commercial or independent professional activity (Section 13 of the German Civil Code)
.1.4. Deviating terms and conditions of the customer will not be accepted, unless the seller expressly agrees to their validity.
2. Offers and service descriptions
2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogues and on the Seller's websites do not have the character of an assurance or warranty.
2.2. All offers are valid "as long as the stock lasts" unless otherwise stated in the products. For the rest, errors are reserved.
3. Ordering process and conclusion of contrac
t3.1. The customer can select products from the seller's assortment without obligation and collect them via the "Buy Now" button in a so-called shopping cart. Within the basket of goods, the product selection can be changed, e.g. Be deleted. The customer can then proceed to the completion of the ordering process within the shopping cart using the "Continue to checkout" button.
3.2. The customer submits a binding application for the purchase of the goods in the shopping cart via the "order with payment" button. Before submitting the order, the customer can change and view the data at any time, return to the shopping cart using the browser function or cancel the ordering process altogether. Necessary information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print via the "Print" function (order confirmation). The automatic acknowledgment of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded if the seller sends the ordered product to the customer within 7 days, handing it over or sending the shipment to the customer within 2 days with a second e-mail, express order confirmation or sending the invoice has confirmed.
3.4. Should the seller allow a prepayment payment, the contract is concluded with the provision of the bank details and payment request. If the payment has not been received by the Seller within 10 calendar days of dispatch of the order confirmation, even after a re-invitation, the Seller withdraws from the contract, with the result that the order is void and the order is no longer valid and the order is the seller does not have a delivery obligation. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of prepayment is therefore made for a no more than 10 calendar days.
4. Prices and shipping cost
s4.1. All prices stated on the Seller's website are exclusive of the applicable applicable VAT.4
.2. In addition to the stated prices, the seller charges shipping costs for the delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.
5. Delivery, availability of good
s5.1. If advance payment has been agreed, delivery shall take place after receipt of the invoice amount
.5.2. Should the delivery of the goods fail due to fault of the buyer despite three times an attempt to deliver, the seller may withdraw from the contract. If necessary payments made will be refunded to the customer without delay.
5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, inform him if necessary propose the delivery of a comparable product. If no comparable product is available or the customer does not want a delivery of a comparable product, the seller may be sent to the customer. compensation already provided without delay.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
6. Payment arrangement
s6.1. The customer can choose from the available payment methods during and before the order process is completed. Customers will be informed of the available means of payment on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction
.6.3. If third parties are commissioned with the payment processing, e.g. Paypal's terms and conditions apply.6
.4. If the Due Date of payment according to the Calendar is determined, the Customer is already In Default by Missing the Date. In this case, the customer must pay the statutory default interest.
6.5. The customer's obligation to pay interest on late payment does not preclude the seller from asserting further damages for delay.
6.6. The customer is only entitled to set-off if his counterclaims have been legally established or acknowledged by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of ti
tleUntil full payment, the delivered goods remain the property of the seller.
8. Warranty and Warranty8
.1. The warranty is governed by statutory provisions.
8.2. A guarantee exists for the goods delivered by the seller only if this has been expressly surrendered. Customers will be informed of the warranty conditions prior to the initiation of the ordering process.
y9.1. The following exclusions and limitations of liability apply to the Seller's liability for damages, without prejudice to the other legal requirements of the claim.
9.2. The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence
.9.3. Furthermore, the Seller is liable for the slightly negligent breach of essential obligations, the violation of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which the proper performance of the contract in the first place. and the customer regularly trusts in their compliance. In this case, however, the seller is only liable for the foreseeable damage typical of the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those specified in the preceding sentences
.9.4. The above limitations of liability do not apply in the event of injury to life, body and health, a defect after taking over a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected
.9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The customer can print the contract text before placing the order to the seller by using the printing function of his browser in the last step of the order.
10.2. The Seller also sends the Customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, the customer will also receive a copy of the General Terms and Conditions, together with the revocation instructions and the information on shipping costs as well as terms of delivery and payment. If you have registered in our shop, you can view your orders in your profile area. In addition, we store the contract text, but do not make it accessible on the Internet.
11. Final provisions
11.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law
.11.2. The language of the contract is Germa
n.11.3. European Commission Platform on Online Dispute Resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not prepared and obliged to participate in a dispute resolution procedure before a consumer arbitration board.
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.